1. Introduction

This Privacy Policy explains how The Learning Loop Consulting Ltd (“we”, “us”, “our”) collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to ensuring that your privacy is protected and that personal data is handled lawfully, fairly, and transparently.

2. Company Details

The Learning Loop Consulting Ltd
60 Tottenham Court Road
Suite 6742a
Fitzrovia
London
W1T 2EW
United Kingdom
Email: privacy@thelearningloop.net

3. Scope

• Visitors to our website
• Clients and prospective clients
• Individuals whose data is provided to us in connection with our services

4. Roles Under Data Protection Law

Depending on the context, we act as:

• Data Controller – for our own business operations and website
• Data Processor – when processing personal data on behalf of clients

5. Personal Data We Collect

5.1 Identity and Contact Data

• Name
• Email address
• Telephone number
• Company name and role

5.2 Technical Data

• IP address
• Browser type and version
• Device information

5.3 Usage Data

• Website interaction data
• Pages visited and session duration

5.4 Client Data

Where we provide services, we may process personal data provided by clients, including:

• Employee names and roles
• Training and performance data

6. How We Collect Data

• Direct interactions (forms, emails, contracts)
• Automated technologies (cookies, analytics)
• Third parties (clients, service providers)

7. Purposes and Legal Basis for Processing

We process personal data on the following legal bases:

• Contractual Necessity – To deliver our services and manage contractual relationships.
• Legitimate Interests – To operate and improve our business, provided such interests do not override your rights.
• Legal Obligations – To comply with applicable laws and regulations.
• Consent – Where required (e.g. marketing communications, non-essential cookies).

8. How We Use Personal Data

• Provide and manage services
• Communicate with clients and stakeholders
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal obligations

9. Data Sharing

We may share personal data with:

• Contractors and service providers
• Cloud hosting and IT providers
• Professional advisors (legal, financial)

All third parties are contractually required to protect personal data.

10. International Data Transfers

As a global business, personal data may be transferred outside the UK.
Where this occurs, we ensure appropriate safeguards, including:

• UK International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions

11. Data Retention

• Client data: contract duration + up to 6 years
• Financial records: 6 years
• Marketing data: until consent withdrawn
• Technical data: up to 12 months

12. Data Security

• Access controls
• Encryption where appropriate
• Secure systems and infrastructure
• Vendor due diligence

13. Data Breaches

We maintain procedures to detect, report, and investigate data breaches.
Where required, we notify:

• The UK Information Commissioner’s Office (ICO) within 72 hours
• Affected individuals or clients without undue delay

14. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests can be made to:
privacy@thelearningloop.net

15. Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

16. Cookies

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).
Please refer to our Cookie Policy for details.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.